FAQs
1. About US
What applications are your power distribution units suitable for?
CANPWR specialises in professional power distribution equipment for events, film and television productions, temporary installations, industrial applications and more.
Do you manufacture your own power distribution units?
Yes. Our power distribution units are assembled and tested in-house, allowing us to maintain control over quality and offer flexible configurations to suit different requirements.
What power distribution units do you offer?
We offer a range of power distribution units with different incoming supply ratings, outlet configurations and protection arrangements. Detailed specifications can be found on each product page.
Are your power distribution units available with different socket configurations?
Yes. We offer various socket configurations, including 16A, 32A, 63A and 125A, depending on the product and application.
Are your power distribution units supplied with circuit protection?
Our units are available with different protection arrangements, including MCBs, RCDs and RCBOs. Please refer to the individual product specifications for details of the protection provided.
2. Custom-built units
Do you offer custom-built power distribution units?
Yes. We offer custom-built power distribution units designed around your specific requirements, including incoming supplies, outlet configurations, circuit protection and enclosure layouts.
Can I request a custom power distribution unit without having technical drawings?
Absolutely. Whether you have a detailed specification or simply an initial idea, our team can help you explore the available options.
How long does it take to manufacture a custom power distribution unit?
Manufacturing times vary depending on the complexity of the design, component availability and order quantity. Our team can provide an estimated lead time when discussing your requirements.
3. Orders, deliveries and returns:
How do I place an order?
You can enquire about our products directly through our website. Our team will be happy to assist with product selection, pricing and availability.
Do you offer discounts for bulk orders?
Yes. For orders of more than three units or bulk purchases, please contact our team to discuss your requirements and available discounts.
Where do you deliver?
We offer free delivery across mainland UK, ensuring our customers receive their orders without any additional delivery costs.
Deliveries to certain locations, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands and the Isles of Scilly, may be subject to additional charges due to their location.
For deliveries to these areas, or if you have any questions regarding shipping, please contact our team for further information and a delivery quotation.
How long will it take to receive my order?
Dispatch and delivery times may vary depending on the complexity of the design, order quantity and component availability.
Our estimated dispatch times are as follows:
16A Range: 3–7 working days
32A Range: 3–7 working days
63A Range: 4–7 working days
125A Range: 5–11 working days
Please note that these are estimated dispatch times from the date your order is confirmed. Delivery times may vary depending on your location and the courier service.
For bulk orders or custom-built units, please contact our team for an estimated lead time.
What is your returns and refunds policy?
We offer free returns and refunds within 14 days of delivery, provided they are returned in their original condition.
After this period, returns will generally only be accepted for faulty products, which may be eligible for a refund, repair or replacement in accordance with your statutory rights.
Custom-built or personalised products may be exempt from our standard returns policy unless they are faulty.
For further information or assistance with a return, please contact our team.
4. Safety
Are your power distribution units tested before dispatch?
Our power distribution units undergo inspection and electrical testing before dispatch to verify their safety and functionality.
Do your products come with safety instructions?
Yes. Our safety manual provides essential information and guidance to ensure the safe use of our products.
